Privacy Policy

1. Scope

This policy applies to information collected through the HiPinny website and related business communications. It applies to visitors, prospective customers, customers, designers, creators, schools, event companies, badge companies, and other business contacts.

2. Information We Collect

We collect only information reasonably necessary for business communication, quotation, production, customer service, website operation, and compliance with applicable obligations.

Information you provide

Your name, company name, job title, and contact details.
Business requirements, product specifications, quantities, deadlines, and shipping details.
Artwork, logos, design files, reference images, and other materials you choose to submit.
Messages, quotation requests, order information, and other correspondence.

Information collected automatically

When you visit the website, limited technical information may be collected automatically, including your IP address, browser type, device information, approximate location, pages viewed, referring website, and basic usage information. This information helps us operate, secure, and improve the website.

3. How We Use Information

We may use personal information to:

Respond to inquiries and provide quotations or product information.
Review artwork and production requirements.
Process, manufacture, manage, and deliver orders.
Communicate about schedules, samples, quality checks, payments, and customer service.
Operate, maintain, troubleshoot, and improve the website and our services.
Prevent fraud, misuse, unauthorized access, and other security incidents.
Meet legal, regulatory, accounting, and record-keeping requirements.
Send relevant business communications where permitted by law and where appropriate consent or another lawful basis exists.

4. Sharing Information

HiPinny does not sell personal information. We may share information only when reasonably necessary for the purposes described in this policy, including with:

Service providers that support website hosting, communications, payment processing, logistics, technology, or security.
Business partners or shipping providers involved in fulfilling a customer request or order.
Professional advisers, auditors, or insurers where appropriate.
Authorities or other parties when required by law, legal process, or a legitimate request.
A successor or transaction party in connection with a merger, acquisition, restructuring, or transfer of business assets.

We expect service providers to handle personal information only for authorized purposes and to apply appropriate confidentiality and security measures.

5. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential functions, remember preferences, understand website usage, and improve performance. Some technologies may be provided by service providers operating on our behalf.

You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by applicable law, we will request consent before using non-essential cookies.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, resolving disputes, maintaining business records, and meeting legal obligations. Retention periods may vary depending on the type and sensitivity of the information.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of the processing of your personal information. You may also have the right to object to certain processing, withdraw consent where processing is based on consent, or request a portable copy of information you provided.

To make a privacy request, contact us through the website. We may need to verify your identity before completing a request. We will respond within the time required by applicable law and may apply lawful exceptions or limitations.

8. International Data Transfers

HiPinny is based in China and serves customers in the United States, Europe, and other locations. Personal information may therefore be processed or stored in countries different from the country where it was collected. Where required, we take reasonable steps to provide appropriate safeguards for cross-border transfers and processing.

9. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so that we can review and delete it where appropriate.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or information practices. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, our information practices, or a privacy request, please contact HiPinny through the contact method provided on this website. Please include enough information for us to understand and respond to your request.